Problem Description
The motor works fine but the scooter does not travel.
User Self-Diagnosis: Causes and Solutions
Transmission System Failure
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It could be a broken chain or damaged gear.
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Inspect the transmission system and repair or replace the chain or gear as needed.
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Motor Controller Malfunction
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The motor controller is malfunctioning and cannot control the motor rotation properly.
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Check the motor controller and replace it with a new one if it is faulty.
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Insufficient Battery Charge
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The electric scooter’s battery is low on charge and cannot provide enough power.
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Charge the battery to ensure it is fully charged. If the battery is old, consider replacing it with a new one.
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Customer Support
If you still have questions, please contact GKB Customer Service service_aftersale@geekbuying.com.
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