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Questions & Answers
FAQ
1. Please wear a helmet including other safety protective gear all the time while riding. Ride safely and obey your local laws and regulations.
2. If you want to store the bicycle/scooter for an extended period, make sure the battery is charged well above 50%. Be mindful that the battery is stored at a dry and safe area.
3. Please do not charge the battery indoors.
1. What is the top speed of the L1 electric scooter?
The L1 reaches a top speed of 45 km/h (28 mph), delivering fast and powerful performance for both city commuting and light off-road riding.
2. What is the maximum range on a full charge?
The L1 electric scooter offers a maximum range of up to 70 km (44 miles). This figure is based on testing under the following conditions: a full charge, temperature of 20°C (68°F), flat road, rider weight of 65 kg (143 lbs), and steady riding at 15 km/h (9mph). Actual range may vary depending on rider weight, speed, terrain, riding habits, temperature, and wind conditions.
3. What is the battery capacity and type? Is it removable?
The scooter features a removable 48V 16Ah (748.8Wh) lithium battery, which must be handled only by professionals to avoid performance or safety issues.
4. How much time is required to fully charge the battery?
Charging time may vary slightly, but for a battery of this capacity, a full charge typically takes around 11 hours.
5. Is it suitable for taller riders?
Yes. The scooter accommodates riders from 1.4 to 2 meters tall (4'8" to 6'7"), making it a great fit for a wide range of users.
6. What is the net weight and maximum load capacity?
The L1 has a net weight of 28.2 kg (62 lbs) and supports a maximum load of 130 kg (287 lbs), making it both robust and portable.
7. What kind of tires does it use?
The L1 features 10-inch tubeless, puncture-resistant tires designed for city streets and light off-road conditions.
8. Is the scooter foldable? Is it easy to carry when folded?
Yes, the L1 folds easily. Its folded dimensions are 1240 x 690 x 560 mm (49 x 27.1 x 22 inches), making it compact enough to fit in most car trunks.
9. What is the maximum climbing angle?
The L1 can handle inclines up to 25°/47%, allowing you to tackle moderate hills without difficulty.
10. Does it come with a suspension system?
Yes, the scooter features front and rear swingarm suspension for a smoother, more comfortable ride on uneven terrain.
11. What type of braking system does it use?
It has dual disc brakes and an E-ABS electronic braking system to ensure responsive and reliable stopping power in all conditions.
12. Does it have a lighting system? Is it safe for night riding?
Yes. The L1 comes with a complete lighting setup, including a front headlight, tail light, brake light, and turn signals, providing enhanced visibility for safer night riding. Always stay alert and ride with caution at night.
13. Is there a display screen? What does it show?
Yes, the scooter includes a 4.5-inch LCD dashboard that displays speed, battery level, and riding mode, giving you full control at a glance.
14. Does it have anti-theft features?
The L1 features NFC and passcode unlocking, adding an extra layer of security to help deter theft.
15. How do I enter the passcode?
Turn on the display first. Press the Plus or Minus buttons to select the number for the current digit and press the On/off button to move to the next digit. The display will be unlocked after all the correct digits have been entered.
16. How do I set a new passcode?
On the P23 page of the hidden menu, enter the original password first. Then, press the On/off button for 2 seconds till "S23" appears on the display. Next, enter a new 4-digit password and press the On/off button for 2 seconds to save it.
17. Does it support app connectivity?
This e-scooter currently does not support app control.
18. Is the scooter waterproof? Can I ride it in the rain?
The scooter has an IP54 waterproof rating, and the battery is IPX5, which means it can handle light splashes. However, we do not recommend riding in the rain due to the risks of slippery roads and reduced visibility. Your safety is always our top priority.
19. What should I do if the scooter has a quality issue?
We provide technical support with a dedicated after-sales service team and local repair centers in the EU and US. Spare parts are available on our official website (https://ausomstore.com/), and instructional videos are provided to guide you through replacements.
20. Where can I purchase spare parts for the scooter?
If you need spare parts, feel free to contact our customer service team or visit our official website (https://ausomstore.com/) to place an order.
21. What is Park mode?
Park mode is designed to prevent accidental starts, which activates automatically after 30 seconds of inactivity. In Park mode, the scooter cannot be started even if the throttle is pressed. To exit Park mode, simply press the Plus button.
22. How do I use the NFC function?
The NFC locking feature helps prevent unauthorized use of the scooter. To unlock the display, place an NFC card or your phone near the NFC detection area. The three included NFC cards are ready for immediate use.
To unlock the display with your smartphone, first, enable NFC on your phone. Then, access the hidden menu on the display and navigate to P18. Press the Plus button until the letter “b” appears at the top of the display. Finally, place your phone near the NFC detection area. If the number at the top of the display increases by one, it means your phone is successfully linked, allowing you to unlock the display with it.
23. How can I confirm that my phone is successfully linked to the scooter's NFC function?
On the P18 page of the hidden menu, the number displayed at the top represents the total number of linked NFC cards or devices. If this number increases by one after attempting to link your phone, it indicates a successful connection.
