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Questions & Answers
FAQ
Important Safety Tips:
1. Please wear a helmet including other safety protective gear all the time while riding. Ride safely and obey your local laws and regulations.
2. If you want to store the bicycle/scooter for an extended period, make sure the battery is charged well above 50%. Be mindful that the battery is stored at a dry and safe area.
3. Please do not charge the battery indoors.
Q: How can I unlock my scooter?
A: You can unlock your Ausom L2 Max scooter via NFC or passcode. Simply tap the NFC card (included) or your phone to the NFC detection area, or enter your passcode to unlock it. To tether your phone’s NFC or to set a new passcode, please check out the answers below.
Q: How do I use the NFC function?
A: The NFC locking feature is designed to protect the scooter from unauthorized use. To unlock the display, place the NFC card or your phone in the NFC detection area. The three NFC cards attached are available for direct use. To unlock the display via your smartphone, you need to enable the NFC function of your phone first. Then, enter the hidden menu of the display and switch to P18. Next, press the Plus button till the letter “b” appears at the top of the display, and place your phone in the NFC detection area. The number at the top of the display will be plus one, indicating that your phone is tethered and you can unlock the display with your phone.
Q: How do I know my phone is successfully bound to the NFC function of the scooter?
A: On the P18 page of the hidden menu, the number at the top of the display indicates the total number of devices or NFC cards that are bound. The number plus one indicates that one more device has been bound successfully.
Q: How do I enter the passcode?
A: Turn on the display first. Press the Plus or Minus buttons to select the number for the current digit and press the On/off button to move to the next digit. The display will be unlocked after all the correct digits have been entered.
Q: How do I set a new passcode?
A: On the P23 page of the hidden menu, enter the original password first. Then, press the On/off button for 2 seconds till "S23" appears on the display. Next, enter a new 4-digit password and press the On/off button for 2 seconds to save it.
Q: Can I charge my phone using the USB output?
A: Yes. The Ausom L2 Max features USB-A and USB-C outputs for easy charging of mobile phones and other devices.
Q: Can your e-scooter be folded?
A: Yes. The folding process is quick and easy, with detailed instructions provided in the user manual for efficient folding and unfolding.
Q: Is your folding lock secure?
A: Yes, definitely. Our folding mechanism utilizes dual folding locks to ensure firm folding and unfolding and avoid accidental folding while riding.
Q: What information is shown on the dashboard?
A: The information shown on the dashboard includes speed, speed mode, distance, battery level, light indicator, turn signal, etc.
Q: How fast and far can it go?
A: The Ausom L2 Max Dual Motor can travel up to 56 miles (90 km) on a single charge and reach a top speed of 40 mph (65 km/h), enabling an exhilarating, long-distance journey.
Q: Can I ride it in the rain?
A: The L2 Max electric scooter is at the IP54 waterproof level, which protects it from splashing water from all directions. Riding it on a drizzling day for a short while is acceptable. However, for your safety and the safety of your electric scooter, prolonged riding in the rain is not recommended. If the e-scooter gets soaked, the battery is likely to be damaged. Thus, we suggest you try not to use your e-scooter in the rain.
Q: What is the maximum user weight?
A: The maximum recommended payload is 287 lbs (130 kg) for optimal performance. People weighing over 287 lbs (130 kg) are not suggested. For your safety, we do not recommend carrying two or more people on a scooter.
Q: Does it have brake lights?
A: Yes. The Ausom L2 Max e-scooter is equipped with rear brake lights for safer braking and turn signals for easier and safer turning.
Q: Does it have a seat?
A: No. You can purchase a seat from Ausom’s official website or from authorized distributors.
Q: How long will it take fully charged?
A: The L2 Max features 2 charging ports. It takes approximately 7 hours to fully charge using two 1.5A chargers and 14 hours using one 1.5A charger. Please note that only one charger is included in the package. You can purchase an extra one from Ausom’s official website or from authorized distributors.
Q: How does it brake?
A: The Ausom L2 Max off-road scooter boasts a high-security braking system that utilizes E-ABS technology and dual disc brakes, providing responsive and reliable braking performance to maximize riding safety.
Q: What is Park mode?
A: Park mode is designed to prevent accidental starts, which activates automatically after 30 seconds of inactivity. In Park mode, the scooter cannot be started even if the throttle is pressed. To exit Park mode, simply press the Plus button.
Q: How can I clean my Ausom scooter?
A: Turn the power off, unplug the scooter, and cover the charging ports and USB outputs before cleaning the scooter. We suggest you use a soft and dry cloth to wipe the mainframe clean. Do not clean your e-scooter with alcohol, gasoline, acetone, or other corrosive or volatile solvents, as they can damage the appearance and internal structure of your e-scooter. Do not soak the scooter or wash it with a power washer or hose.
Q: What if there are any quality issues with the scooter?
A: Ausom has a professional after-sales service team and a technical support team. You could get local maintenance services in Europe and the United States. For more information regarding the warranty, please visit our official website below.www.Ausomstore.com
