- Shipping Company Estimated Delivery Time Shipping Cost
Videos
Customer Photos
Customer Videos
Customer Reviews
Questions & Answers
FAQ
1. Please wear a helmet including other safety protective gear all the time while riding. Ride safely and obey your local laws and regulations.
2. If you want to store the bicycle/scooter for an extended period, make sure the battery is charged well above 50%. Be mindful that the battery is stored at a dry and safe area.
3. Please do not charge the battery indoors.
1. What is the lowest seat height?
The lowest seat height is about 84 cm (33.1"), making it suitable for riders around 160 cm (5'3"). You should have no trouble reaching the ground comfortably while riding.
2. What is the recommended height of riders?
The Touroll MA2 is designed for riders between 160 cm and 195 cm (5'3" to 6'5"). Thanks to the adjustable seat and handlebar, you can easily customize your riding position for maximum comfort.
3. Is the bike heavy?
It's about 24.3 kg of the whole bike. The sturdy build offers a smooth, stable ride, especially on rough terrain.
4. I'd like to have a backup battery for longer rides. Can I purchase one?
Yes, you can purchase an extra battery through our official website or any of our authorized distributors, ensuring you're always ready for your next adventure.
5. Can I take off the battery?
Yes, the battery is removable for convenient charging. The battery is equipped with a key that allows you to lock it onto the bike, ensuring its safety when you are not present. This feature provides you with a greater sense of peace of mind.
6. Does the package include a charger?
Yes, the charger is included in the package.
7. How do I charge the battery?
You can charge the battery either on or off the bike. Simply connect the charger to the battery and plug it into a standard wall outlet. Charging is hassle-free and convenient.
8. Do I need to assemble the bike when it arrives?
The bike will arrive about 85% assembled in a standard bike box. You'll only need to attach the front wheel, pedals, saddle, and handlebar. Don't worry—it's easy! You can follow our step-by-step video guide on YouTube or user manual for assistance.
9. What is the maximum rider weight?
The maximum recommended rider weight is 120 kg. This ensures optimal performance and the longevity of the bike. The e-bike is built to handle this weight comfortably without compromising on stability.
10. Can I ride this bike on a rainy day?
While the e-bike's electric components, including the battery, are water-resistant, we recommend avoiding heavy rain or extreme weather conditions. To protect your bike, it's best to keep it indoors during such conditions.
