Touroll Urbano 3 Electric Bike, 250W Mid-drive Motor, 36V 13Ah Battery, 27.5 inch Tires, 25km/h Max Speed, 120km Range, Hydraulic Disc Brake, Suspension Fork with Lockout

1. What's the difference between mid-drive motors and hub motors? 

Mid-drive motors are positioned at the center of the bike frame, offering improved balance and weight distribution. They also allow for more precise control over gearing and pedaling cadence. In contrast, hub motors are integrated into the wheel hub and deliver power directly to the wheel. While they offer a more direct drive system, they can impact the bike’s overall balance and handling.

2. What are the advantages of a mid-drive bike?

Mid-drive motors deliver optimal weight distribution and handling stability by positioning at the bicycle's central frame near the pedals. Leveraging the bike's gear system, they maximize power efficiency for extended range. Additionally, these motors generate higher torque output, enhancing hill-climbing capability and performance across varied terrains.

3. What type of sensor do you use?

This e-bike is equipped with two types of sensors. A torque sensor is integrated into the motor’s bottom bracket to respond to your pedaling force, while a speed sensor is mounted on the rear wheel to monitor your riding speed.

4. What is the recommended height of riders?

The Touroll Urbano 3 is designed for riders between 160 cm and 195 cm (5'3" to 6'5"). The adjustable seat and stem allow you to customize your riding position for maximum comfort.

5. Is the bike heavy?

It's about 26kg of the whole bike. While it’s slightly heavier than other kinds of e-bikes, this is the typical weight for a 20-inch fat tire e-bike, ensuring enhanced stability across terrains.

6. Can I purchase an extra battery?

Yes, you can purchase an extra battery through our official website (www.touroll.com) or authorized distributors, ensuring you're always ready for your next adventure.

7. Is the battery removable?

Yes, the battery is fully removable, allowing you to charge it on or off the bike at your convenience. It can be securely locked on your bike with the key, ensuring its safety when you are not present.

8. Does the e-bike come with a charger?

Yes, the e-bike comes with a charger included in the package.

9. How do I recharge the battery pack?

You can charge the battery either on or off the bike. Just connect the charger to the battery and plug it into a standard wall outlet.

10. What kind of assembly is required?

The e-bike will arrive about 85% assembled in a standard bike box. You'll only need to attach the handlebar, front wheel, saddle, and pedals. Don't worry! The assembly process is extremely straightforward. You can follow our step-by-step video guide on YouTube or the user manual for assistance.

11. What is the maximum rider weight?

The maximum recommended rider weight is about 120 kg, ensuring optimal performance.

12. Can I ride this bike on a rainy day?

Although they are water-resistant, the e-bike's electric components (including the battery) are not fully waterproof. We recommend avoiding heavy rain or extreme weather conditions. To protect your bike, it's best to keep it indoors under such conditions.