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Support Duty-Free Shipping for countries:
Denmark, Spain, Ireland, Netherlands, Portugal, Lithuania, Hungary, Slovakia, Romania, Finland, Bulgaria, Croatia, Austria, Italy, Sweden, France, Czech Republic, Belgium, Poland, Estonia, Greece, Germany, Luxembourg, Latvia, Slovenia, United Kingdom. (Extra Freight will be charged in remote areas.)
Highlights
As a chainless electric bike, X5S distinguished using newly designed shaft drive system, high-quality titanium coupling gear, and aluminum seal, it is cleaner, durable and efficient.
48V 15Ah Energy-efficient battery, Maximum Mileage up to 120 km (Assistant Mode).
Buil-it and removable battery ensures the safety of the electric system
Powerful Brushless 240W Motor to make the max speed up to 20km/h (Limited Mode)
Passed RoHS and CE verification, it is a safe product.
Specification
| General |
Brand: ENGWE |
| Specification |
Frame Material: Carbon Steel |
| Size | Product Size(L x W x H): 128 x 110 x 30cm Folded size(L x W x H): 75 x 35 x 54cm |
| Package Contents |
1 x Electric Bicycle |
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After-sales Term
| Product & Parts Warranty Scope and Time NOTE: ALL WARRANTY SCOPE IS NOT COVERED UNDER ACCIDENTAL DAMAGE. If the product has quality problems after 15 days, please contact the manufacturer for help or contact us. We will help you contact the manufacturer. | |||
| Product Type | Accessories | Warranty Time | Guarantee Description |
| Electronic Accessories | Battery | 12 Months | Battery can be replaced while there are more than 50% attenuation. (It is not applicable for any accidental or water damage) |
| Controller | 12 Months | Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage) | |
| Motor | 12 Months | Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage) | |
| Charger | 12 Months | Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage) | |
| Fuselage structure | Fork | 6 Months | Natural cracking, de-soldering and breakage can be replaced for free |
| Frame | 6 Months | Natural cracking, de-soldering and breakage can be replaced free of charge | |
| Brake lever | 6 Months | Replaceable if its non-functional | |
| Tire | 6 Months | It is not applicable for any accidental or water damage | |
| Fender | 6 Months | It is not applicable for any accidental or water damage | |
| AFTER-SALES PROBLEM DESCRIPTION | |
| 7-DAY RETURN POLICY | 7-day Return Policy does not apply to this item. |
| RETURN POLICY | Return Policy does not apply to this item. |
| MISSING PARTS OR ACCESSORIES | In case there'll be any missing parts or accessories in your order within 7 days, customers are required to clearly indicate the missing item with pictures or videos. We will provide either a replacement or the missing in part or accessories in question. |
| APPEARANCE DEFECT | In case there'll be any appearance defect in your order when dead on arrival (DOA), customers are required to clearly indicate it with pictures or videos within 7 days.Please contact us immediately.We will help you contact the manufacturer. |
WARRANTY OF MANUFACTURER
| HUMAN FACTORS | Product collision, unauthorized modification, electronic device water ingress, overloaded use, commercial leasing, etc., is deemed to be damaged by human factors and is not covered by the warranty. |
| PRODUCT SPECIFICATION UPDATES | Products will be continuously updated and while the it updates without affecting the main function: |
| Due to product upgrades, parameter changes will no longer be notified to customers. | |
| After upgrading the product, the customer will be deemed to have confirmed 7 days after signing. | |
| UNAUTHORIZED DISASSEMBLY | Disassembly of batteries, controllers, motors, etc. is prohibited, and private disassembly and modification will not be guaranteed. |
| Special circumstances require the manufacturer's consent. | |
| REPAIRED OR REPLACED PRODUCT'S WARRANTY PERIOD | Repaired or replaced products are warrantied for 3 months from the date of repair or replacement, or for the remainder of the original product's warranty period, whichever is longer. If the initial warranty period of repaired or replaced products is less than one year, will be counted as 30 days. |
| REPAIR WARRANTY | Manufacturer may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt or reconditioned product. |
| If the item is not under warranty, the manufacturer can also provide a paid repair service for the customer.The customer is liable for shipping the item on his own expense. |
