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Questions & Answers
FAQ
1. Please wear a helmet including other safety protective gear all the time while riding. Ride safely and obey your local laws and regulations.
2. If you want to store the bicycle/scooter for an extended period, make sure the battery is charged well above 50%. Be mindful that the battery is stored at a dry and safe area.
3. Please do not charge the battery indoors.
Q: The battery doesn't work.
A: 1. Charge the battery. The new battery should be charged for at least 12 hours; later, it should be charged for 8 hours; keep charging 1-3 times a month.
2. Reinstall the battery to ensure good contact with the positive and negative poles of the battery rack.
Q: The charger gets over heated.
A: Pause charging for a while; recur for a long time, it is recommended to replace.
Q: The indicator light of the charger works normally, but it cannot charge.
A: Check the charger and make sure it connected; check the battery voltage with a multimeter.
Q: The charger light always stays green.
A: The battery gets full; detect the use of chargers on other similar devices.
Q: The electric bike stops suddenly when riding.
A: Check if the controller cable is loose, plug it in again, and try to restart; check the motor.
Q: The meter could not open.
A: Check the battery capacity, installation, open key, switch button, etc; check if the meter cable is loose, plug it in again; check and make sure the controller cable is connected reliably, plug it in again, and test the controller voltage.
Q: The ride stops suddenly, the display goes off and couldn't be turned back on.
A: Check the controller connection line and fuse; check the battery whether it runs out.
Q: The meter does not indicate the speed.
A: Re-insert the motor Hall plug wire.
Q: The meter does not work while the battery is charged.
A: The meter connection cable is loose. Please plug it in again; or restart the meter.
Q: The battery is powered, and meter is on, but there is no power.
A: Check the circuit; check the brake, unplug the brake line, and then start to see if it recovers.
Q: The handlebar does not work properly.
A: Re-insert the connecting wire of the handlebar, and then adjust the position of the handlebar.
Q: The front fork can't use.
A: Open the switch of front fork, and try again.
Q: The front fork is uneven, the front wheel cannot be installed.
A: Try to adjust the front fork.
Q: The brakes are insensitive.
A: Check whether the brake line is loose and adjust it; check the brake pads and adjust them.
Q: There is loud noise when braking.
A: Apply lubricant to the disc brake and adjust the position of the disc brake pad.
Q: The chain drops constantly.
A: Adjust the position of the black knob of the derailleur, tighten it toward and loosen it toward the outside
Q: The headlight is not bright.
A: Replug the cable of headlight.
Q: Vibrates when riding.
A: Excessive tire pressure, deflate properly.
Q: The tire shakes when riding.
A: Check whether the front and rear wheel fixing position screws are loose.
Q: The battery mileage gets short.
A: Load, road conditions, wind direction, wind speed, braking during driving, number of starts, tire inflation and charging methods will all affect the battery mileage.
Q: The speed is not fast enough.
A: Keep the tires fully inflated while lowering the load. Load, road conditions, wind direction, wind speed, braking during driving, number of starts, and tire inflation will all affect the speed.
Q: Disc brakes are noisy.
A: Apply lubricant and adjust the position of disc brake pads.
Q: The chain is noisy.
A: Apply lubricant and adjust the position of the black knob of the derailleur, tighten it toward and loosen it toward the outside.
