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Questions & Answers
FAQ
1. Q: How long does the product run after each charge?
A:
Handstick use:
"Eco" Mode: 45 mins; "Turbo" Mode: 18 mins; "Max" Mode: 10 mins
Handheld use:
"Eco" Mode: 65 mins; "Turbo" Mode: 20 mins; "Max" Mode: 12 mins
With Wet Polishing Head: 40 mins
You can purchase an extra battery pack to double the runtime.
2. Q: What room size is the product suitable for?
A: The floor cleaning mode can be used for up to about 45 minutes and is suitable for apartments of about 100m². You can also purchase 1 additional battery to double the usage time and cleaning area.
3. Q: Can I buy additional batteries?
A: Yes. You can purchase an extra battery as it is removable.
4. Q: Is the battery pack of the JV9 Pro Aqua compatible with the JV83 Pro?
A: No. The JV9 Pro Aqua battery pack contains a program control module specifically designed for polishing floor brushes.
The difference in functionality between the battery packs for the JV9 Pro Aqua and the JV83 Pro makes them incompatible.
Please make sure you distinguish between the battery packs when purchasing.
5. Q: Can the battery only be charged on machine?
A: The battery can be either charged on machine or removed and charged separately with the adapter.
6. Q: Why does the LED screen show 100% after charging but only 45% remains during use?
A: The LED screen indicates battery percentage when charging and remaining runtime during operation.
7. Q: Can I use a handheld vacuum cleaner to suck up liquids?
A: No, the handheld vacuum cannot be used to vacuum liquids, as this will cause the internal electrical components of the product to malfunction.
8. Q: Can the wet polishing head be used for liquid suction?
A: No, the polishing brush can only be used for scrubbing the floor, not for sucking up water or other liquids, which can lead to malfunctions of the electrical parts inside the handheld vacuum cleaner.
