Roborock S7 Max Ultra Robot Vacuum Cleaner, 5500Pa Suction, Auto Drying, Self-Cleaning & Emptying, VibraRise Mopping, Reactive Tech Obstacle Avoidance, Fast & Off-peak Charging - White

Q1: After taking out the water tank, is it normal to find a small amount of water remaining near the water inlet of the base?/Is it normal for there to be residual water in the bracket of the base water tank?

A: Since the water tank has a water outlet hole, water will be stored at the joint between the water outlet hole of the water tank and the rubber plug of the base. When taking and discharging the water tank, a little water may be brought out, so the water inlet of the base/water tank There will be a small amount of water left in the bracket, which is a normal phenomenon. The waterproof design has been made here, and there is a water guide hole, you can use it with confidence.

Q2: Why does the mop cleaning brush assembly stay in the middle of the base cleaning tank?

A: After cleaning the mop, the mop cleaning brush assembly should stay in the middle-right position of the base cleaning tank to ensure that the robot universal wheel just fits the universal wheel groove of the mop cleaning brush assembly when the robot is piling in the opposite direction. This is a normal phenomenon, please use it with confidence.

Q3: Why does the robot run out of the base without someone operating/disconnecting the power supply?

A: The above situation may occur when the base charging pile is suddenly powered off. Check whether the base indicator is on;

(1) If not: please confirm whether the base power cord is installed in place. The robot will enter a dormant state when the base is fully charged and the standby battery will enter a dormant state. At this time, the power consumption is extremely low (less than 3W). To ensure that the battery is in the best performance, it is recommended that you keep it in daily use. The base is powered on, please feel free to use it! Thank you for your support and I wish you a happy life!

(2) If white is always bright: you can pause the machine and put it back on the base to enter the charging state. After entering the charging state, you can upload the log to copy the product information and provide the map inside the cleaning record to help you feedback on the technical verification to see which aspects of the problem.

Q4: Why does the robot bring water to the base plate?/Why does the base plate have water?

A: Have you stopped washing cloth in the middle?

If you just stop washing the cloth in the middle: the water on the mop is not scraped dry, so some water will be brought to the base baseplate when the pile is lowered. This is a normal phenomenon. Please try to end the washing in the middle as little as possible in the process of subsequent use. cloth situation;

If the cloth washing is not stopped halfway: ask the user to upload the machine information, and check the log to analyze the problem;

Q5: Can the robot mop bracket be removed? How to replace the mop?

A: Because the base has an automatic cleaning mop function, the user does not need to manually disassemble and clean the mop, so the removal function of the mop bracket is canceled. If you need to replace the mop, please reverse the fuselage to disassemble and replace the new mop.

Q6: Why is the mop cleaning module on the base in the middle right position after cleaning the mop?

A: In addition to the function of cleaning the mop, the mop cleaning module also has the function of assisting in supporting the universal wheel of the sweeping and towing robot during charging. The support part of the universal wheel of the module is on the left side of the cleaning module, so the mop cleaning module is slightly biased to the right when it is parked in a suitable position.

Q7: What should I do if I find abnormal sounds when the robot is cleaning?

A: There is abnormal noise in the work of the sweeping and towing robot, please carry out the following troubleshooting:

(1) Uninterrupted sharp sound (squeak), suspected to be the universal wheel has a different sound, generally the universal wheel is dirty or entangled in a foreign body causing friction and abnormal sound, use a screwdriver to pry off the black rubber wheel to wash the bearing dust, you can resume use;

(2) The abnormal sound of the machine is the sound of wind blades, which is usually caused by the deformation of the side brush or the involvement of the main brush in foreign bodies. Please clean up the main brush or the side brush. If the fault cannot be lifted, guide the after-sales treatment;

(3) The abnormal sound of UOKA when the robot retreats or turns is because on the ground in some rare cases, the black anti-wear pads on both sides of the main brush cover will rub against the ground when retreating or turning, and no special treatment is required under normal circumstances., After the anti-wear pad is used for some time, the friction force will become smaller and the noise will disappear naturally. If there is a foreign body attached to the anti-wear pad, the noise will disappear after cleaning up the foreign body;

(4) In the process of the robot going straight, there will be a short-term abnormal sound, which may occur when the robot goes up and down the carpet or the ground is uneven. The floating main brush has a short noise due to the up-and-down adjustment of the ground clearance, and no special treatment is required under normal circumstances. The new machine may have a short general duration, and there will be no noise after a period of normal use;

Due to the complex home environment, the vibration module may occasionally produce a slight vibration sound in some scenarios. This is a normal phenomenon, please use it with confidence.

Q8: What should I do if I have error 8?

A: Error 8 indicates that the host is trapped in a space, please troubleshoot as follows:

(1) a. The door is closed, please open the door and continue to clean; b. The sweeping and towing robot is trapped in a small space, please take out the sweeping and towing robot and continue to clean. If the host is often stuck in some special terrain, please Use the software virtual wall/restricted area to block; c. Check whether the walking wheel of the machine is entangled by foreign objects;

(2) When confirming that the scanning and towing robot reports an error, please check the following problems:

A. The use of the environment for the ground surface or other ground itself when the use of wet mop resistance, can not be used normally - it is recommended to check to confirm - cement floor, carpet, solid wood floor surface without polishing paint;

B. There are oil stains or stains on the floor of the used environment (kitchen and bathroom floors). After the wheels are stained with oil stains or stains, water stains when mopping the floor are more likely to cause the wheels to slip - it is recommended that this position and the ground and wheels be cleaned manually regularly. Guide the user to wipe the walking wheel after the rag is wet with the cleaning spirit, and wipe it clean and dry it for observation;

C. Check whether the use of an unofficial cleaning solution may lead to slippage (similar to the feeling of slippery detergent on the hand). The stone uses plant active agents, which can effectively avoid the decrease in the grip of the wheel. Causing problems such as map confusion;

D. The problem of mopping installation and long service life: confirm that the mop is newly replaced, the installation is smooth, whether the Velcro is aligned, and verify the service life. Mop the ground every few days, the ground will adhere to dust after a few days, and the weather h will be high. Some attachments to the ground will cause the ground to become dirty and the resistance will increase. If you encounter this problem, it is recommended to use a mop to drag the ground uniformly. In the future, use a mop every day. After each mopping, the mop should be removed and cleaned to prevent stains. Unable to clean up affects water absorption and mopping effect.

If the above investigation is invalid, it can guide the post-sale maintenance.

Q9: What should I do if the robot reports error 10?

A: Error 10 means that the host detects that the dust box filter screen is blocked. Please check: (1) Try to replace the backup filter screen; (2) Check whether the sweeping and towing robot trend can produce air. If there is no air, it is blocked. Clean the dust box and filter screen; (3) If it cannot be lifted, it is recommended to sell it after the sale;

Q10: What is the cause of robot error 42?

A: Please don't worry about it, move the host away from the base later, take pictures of the interior near the base, and help you further verify and confirm;

(1) The cleaning module stays in the right position --- Please power off the base, move the cleaning module to the left, remove the cleaning tank filter after cleaning and install it in place (hear "click"), then turn on the base Power, restart long press and recharge 3s, and execute the backwash mop command to observe.

(2) The cleaning module stays in the middle or on the left --- Please power off the base and move the cleaning module to the left or right to see if foreign objects are found; if there is no abnormality, turn on the red button of the cleaning module, remove the high-speed self-cleaning Brush to clean and maintain and install in place, and start executing the backwash mop command again to observe.

Note: For (1) judgment criteria: if the cleaning brush is stuck in the illustrated position and the filter network interface card of the cleaning tank is prominent, the upper surface of the base cleaning tank is not flush with the upper surface of the filter screen (that is, the two planes of the red flag in the figure win the bidding), it means that it is not installed in place.

Q11: What should I do if the robot reports error 1?

A: If the robot reports error 1, please check whether the film on the machine has been torn off. If it has been torn, please upgrade the firmware in the App.

Firmware upgrade method: Go to the "Check Firmware Update" page on the "My" page in the lower right corner, and click "Update Now" below the model you purchased."

Q12: What should I do if the robot reports error 44?/What should I do if there is a large amount of accumulated water in the cleaning tank that cannot be removed?

A: Please don't worry about it, move the host away from the base layer, and help take two photos of the right side of the base and the position of the upper cover of the sewage tank to help you further verify and confirm;

(1) The sewage tank cover is not fastened - please empty the sewage tank water, fasten the upper cover, and put it back to the base to continue to use and observe;

(2) If (1) is not solved, please open the upper cover of the base, take away the sewage tank, and take pictures of the water tank bracket of the base from top to bottom;

(3) If (1) and (2) are not solved, please open the upper cover of the sewage tank and take pictures of the opening of the sewage tank from top to bottom;

(4) The filter screen of the cleaning tank is blocked --- Please remove the filter screen of the cleaning tank, rinse and clean the filter screen position of the cleaning tank, then install the filter screen in place and reuse it for observation.

When the base indicator is no longer red (no longer abnormal), please press and hold the robot recharge button again or click "Backwash Mop" on the App to carry out a new cloth washing process, and a large amount of accumulated water in the cleaning tank can be removed.

Note: If the user has tried steps (1), (2), (3) and (4) and still reports error 44, please guide them for after-sales processing.

Q13: What should I do if the mobile app displays "Error reason 148: Abnormal place in the self-cleaning brush"?

A: After unplugging the power, manually move the cleaning brush assembly left and right slowly to determine whether it can move smoothly and observe whether there is any foreign body in the cleaning tank. If there is no foreign body and it can move normally, please try to wash the cloth again.

Note: If the washing cloth fails again (reporting the same error), please guide the after-sales replacement.

Q14: Why does the side brush stop?

A: The side brush of the robot will try to stop and get out of trouble after detecting the entanglement of foreign objects (such as USB cables). In some cases, even if the side brush is not entangled, it may stop because it hits some specific obstacles, which is also a normal protective action.

Q15: Why does the small water tank of the robot shake with a pattern sound?

A: Because there is a float ball inside the small water tank of the robot if it shakes, there will be a sound, which does not affect the use.

Q16: Why does the sweeping and towing robot have a real friction sound when passing through gaps or bumps such as floors or floor tiles?

A: Our glue brush has good grounding and an excellent cleaning effect. When cleaning into gaps or ground bumps, frictional sounds may be highlighted due to increased local friction. This is normal performance, please rest assured to use it.

Q17: Why does the robot shake and mop the floor when sweeping and towing and the mod suddenly stays folded, only sweeping the floor and not mopping the floor?

A: When the base clear water tank is waterless and the water tank of the robot is also estimated to be waterless, the robot will take the initiative to put away the vibration module to avoid the embarrassment of dry drag without water. This is a normal phenomenon, please use it with confidence.

Q18: Why does the robot automatically clean the mop at the beginning of the sweep and drag task?

A: The cleaning at the beginning of the cleaning is the default wet cleaning, to wet the mop, not to clean the mop.

Q19: Why is the mop not cleaned after the robot starts sweeping?

A: The first time before cleaning is to wet the mop, it does not have the cleaning function. If you need to clean, please choose a manual backwash mop.

Q20: The base prompts that there are no water/full water/non-base out/other errors. After my maintenance, why didn't the robot backwash the mop?

A: If there is an abnormality in the base during the cleaning process, the mop will not be automatically backwashed this time. You can use the APP to click Backwash the mop or press any physical button of the robot. After pausing the robot, long press the recharge button of the robot to manually backwash the mop. After manual backwashing is successful, the subsequent automatic backwashing will resume.