Samebike 20LVXD30 Portable Folding Smart Electric 10Ah Battery Moped Bike 350W Motor Max 35km/h 20 Inch Tire - Black

SAMEBIKE Product & Parts Warranty Scope and Time

NOTE: ALL WARRANTY SCOPE IS NOT COVERED UNDER ACCIDENTAL DAMAGE.

If the product has quality problems after 15 days, please contact the manufacturer for help or contact us.We will help you contact the manufacturer.

Product Type

Parts

Warranty Period

Description

Electronic Accessories

Battery

12 Months

Not charging/Endurance <20%

Motor

12 Months

Not working/Burnt down

Controller

12 Months

Code failure

Charger

12 Months

Not charging

Displaying Meter

12 Months

Malfunction Codes

Accelerator

12 Months

Not working/Insensitive

Fuselage structure

Frame

12 Months

Natural cracking/De-soldering/Breakage

Fork

12 Months

Natural cracking/Breakage

Seat Post

12 Months

Natural cracking/De-soldering/Breakage

Handlebar

12 Months

Natural cracking/De-soldering/Breakage

Steam

12 Months

Natural cracking/De-soldering/Breakage

Speed Controller

12 Months

Failure/Not smooth

Brake Lever

12 Months

Failure/Rebound is blocked

Brakes

12 Months

Natural cracking/Breakage

Cranks

12 Months

Natural cracking/Breakage

Cassette

12 Months

Natural cracking/Breakage

Shifter

12 Months

Stuck / Abnormal sound

Front Derailleur

12 Months

Stuck / Abnormal sound

Rear Derailleur

12 Months

Stuck / Abnormal sound

Wearing parts

Grip

No

Not covered under warranty.

Saddle

No

Not covered under warranty.

Pedal

No

Not covered under warranty.

Tire

No

Not covered under warranty.

Fender

No

Not covered under warranty.

AFTER-SALES PROBLEM DESCRIPTION

7-DAY RETURN POLICY

7-day Return Policy does not apply to this item.

RETURN POLICY

In case there'll be main functional issues for the purchased item, it can be covered under the 3-day return policy.

Must contact us that verifying all the required information before returning.

Customers are required to clearly indicate quality problems with pictures or videos.

The tracking details for the returned item must be sent within 3 days after we confirm that you can return.

MISSING PARTS OR ACCESSORIES

In case there'll be any missing parts or accessories in your order within 7 days, customers are required to clearly indicate the missing item with pictures or videos. We will provide either a replacement or the missing in part or accessories in question.

APPEARANCE DEFECT

In case there'll be any appearance defect in your order when dead on arrival (DOA), customers are required to clearly indicate it with pictures or videos within 7 days.Please contact us immediately.We will help you contact the manufacturer.

HUMAN FACTORS

Product collision, unauthorized modification, electronic device water ingress, overloaded use, commercial leasing, etc., is deemed to be damaged by human factors and is not covered by the warranty.

PRODUCT SPECIFICATION UPDATES

Products will be continuously updated and while the it updates without affecting the main function:

Due to product upgrades, parameter changes will no longer be notified to customers.

After upgrading the product, the customer will be deemed to have confirmed 7 days after signing.

UNAUTHORIZED DISASSEMBLY

Disassembly of batteries, controllers, motors, etc. is prohibited, and private disassembly and modification will not be guaranteed.

Special circumstances require the manufacturer's consent.

REPAIRED OR REPLACED PRODUCT'S WARRANTY PERIOD

Repaired or replaced products are warrantied for the remainder of the original product's warranty period.

REPAIR WARRANTY

Manufacturer may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt or reconditioned product.

If the item is not under warranty, the manufacturer can also provide a paid repair service for the customer.The customer is liable for shipping the item on his own expense.