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Questions & Answers
FAQ
1. Please wear a helmet including other safety protective gear all the time while riding. Ride safely and obey your local laws and regulations.
2. If you want to store the bicycle/scooter for an extended period, make sure the battery is charged well above 50%. Be mindful that the battery is stored at a dry and safe area.
3. Please do not charge the battery indoors.
1. What is the recommended rider height?
The Touroll U2 is designed for riders between 165cm (5’ 5”) and 200cm (6’ 7”). The adjustable seat allows you to customize your riding position for maximum comfort.
2. What is the maximum rider weight?
The maximum recommended rider weight is 120kg for optimal performance.
3. What brake does it use? Is it safe?
The U2 features an advanced braking system with e-brake and hydraulic disc
brakes, ensuring powerful and stable braking performance.
4. Is the battery removable?
Yes, the battery is removable and can be charged both on and off the bike. For added safety, it can be securely locked on the bike using a key.
5. Can I purchase an extra battery?
Yes, you can buy an additional battery from our official website or authorized distributors for extended range and convenience.
6. How do I recharge the battery pack?
The battery pack can be charged on or off the bike by plugging the charger into a standard wall outlet. The charging time is approximately 6 hours.
7. What kind of assembly is required?
The e-bike arrives 85% pre-assembled. You’ll need to attach the front wheel, pedals, seat, headlight, handlebar and taillight. This process is straightforward, and we provide both a step-by-step video guide on YouTube and an assembly guide in the user manual to assist you.
8. Can I ride this bike on a rainy day?
The bike has an IPX5 waterproof rating, meaning all electronic components are water-resistant but not fully waterproof. We recommend avoiding heavy rain or severe weather conditions to ensure longevity.
9. What if there are any quality issues with the bike?
Touroll offers professional after-sales service and technical support. Local maintenance services are available in Europe. For detailed warranty information, please visit our official website: touroll.com.
