Tronxy Product & Parts Warranty Scope and Time

NOTE: ALL WARRANTY SCOPE IS NOT COVERED UNDER ACCIDENTAL DAMAGE.

If the product has quality problems after 15 days, please contact the manufacturer for help or  contact us.We will help you contact the manufacturer.

Accessories

Warranty Time

Guarantee Description

Motherboard

6 Months

Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage) 

Display

6 Months

Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)

Heated bed

6 Months

Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)

Power

6 Months

Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)

Heating rod

1 year

Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)

NTC

1 year

Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)

Equalizer

1 year

Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)

AFTER-SALES PROBLEM DESCRIPTION

7-DAY RETURN POLICY

Upon the receipt of your order, you can return the item within 7 days. The tracking details for the returned item must be sent within 5 days.

The item must be in its original condition and all the accessories intact, if any.

Must contact us that verifying all the required information before returning.

The customer is liable for shipping the item on his own expense.

RETURN POLICY

In case there'll be main functional issues for the purchased item, it can be covered under the 15-day return policy.

Must contact us that verifying all the required information before returning.

Customers are required to clearly indicate quality problems with pictures or videos.

The tracking details for the returned item must be sent within 5 days after we confirm that you can return.

MISSING PARTS OR ACCESSORIES

In case there'll be any missing parts or accessories in your order within 7 days, customers are required to clearly indicate the missing item with pictures or videos. We will provide either a replacement or the missing in part or accessories in question.

APPEARANCE DEFECT

In case there'll be any appearance defect in your order when dead on arrival (DOA), customers are required to clearly indicate it with pictures or videos within 7 days.Please contact us immediately.We will help you contact the manufacturer.

HUMAN FACTORS

Product collision, unauthorized modification, electronic device water ingress, overloaded use, commercial leasing, etc., is deemed to be damaged by human factors and is not covered by the warranty.

PRODUCT SPECIFICATION UPDATES

Products will be continuously updated and while the it updates without affecting the main function:

Due to product upgrades, parameter changes will no longer be notified to customers.

After upgrading the product, the customer will be deemed to have confirmed 7 days after signing.

UNAUTHORIZED DISASSEMBLY

Private disassembly and modification will not be guaranteed.

Special circumstances require the manufacturer's consent.

REPAIRED OR REPLACED PRODUCT'S WARRANTY PERIOD

Repaired or replaced products are warrantied for 3 months from the date of repair or replacement, or for the remainder of the original product's warranty period, whichever is longer. If the initial warranty period of repaired or replaced products is less than one year, will be counted as 30 days.

REPAIR WARRANTY

Manufacturer may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt or reconditioned product.

If the item is not under warranty, the manufacturer can also provide a paid repair service for the customer.The customer is liable for shipping the item on his own expense.