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Customer Care

Our complaint resolution process is designed to ensure fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with the best customer service, we understand that there will be times when you may wish to express dissatisfaction with our products, services, staff or policies.

If you have a query related to our products, services or policies please go through our FAQ section, where you will find answers to the most common questions asked by our customers. Hopefully, you will find the answer to your query, but if you don’t, please feel free to contact us and we promise we will do our best to resolve your concern.

Detailed Contact Information

Please feel free to contact us via the correspondingmail box regarding on different issues. Our service team will get back to you within 24-48 hours in general. For peak seasons, live chat or calling will be more helpful due to the increased mail volume which may cause a slowdown response.

About payment failure, invalid coupon, duplicated orders, cancel orders, report error, etc., please contact our pre-sale team via [email protected]

About change address/shipping method, order status, tracking information, custom clearance, etc., please contact our sales tracking team via [email protected]

About missing item, wrong item, defective item, item problems, etc., please contact our after-sale team via [email protected]

For wholesale enquiry, please contact our wholesale team via [email protected]

For affiliate program, please contact our marketing team via [email protected]

Live Chat: Please find “Live Chat” icon at the right top of every page to start a chat (Mon - Fri. 9:00-18:30 / 20:30-3:30 GMT+8)

Customer care service number: +86-(0)755-23943772 (Mon - Fri. 9:00-18:30, GMT+8)

Additional Support

In the rare event when you are still dissatisfied with the resolution provided, please raise your concern to our Customer Service Chief Manager on +86 134 2181 5093.

Please note that if no contact has been made with Customer Care Representative before escalation, the issue will be forwarded to a Customer Service Representative.