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Questions & Answers
FAQ
1. Please wear a helmet including other safety protective gear all the time while riding. Ride safely and obey your local laws and regulations.
2. If you want to store the bicycle/scooter for an extended period, make sure the battery is charged well above 50%. Be mindful that the battery is stored at a dry and safe area.
3. Please do not charge the battery indoors.
1. What is the recommended rider height?
The Eleglide C2 is designed for riders between 160cm (5’ 3”) and 195cm (6’ 5”). The adjustable seat, handlebar and stem angle allow you to customize your riding position for maximum comfort.
2. What is the maximum rider weight?
The maximum recommended rider weight is 120kg for optimal performance.
3. Is the battery removable?
Yes, the battery is removable and can be charged both on and off the bike. It can be securely locked on the bike using a key for added safety.
4. Can I purchase an extra battery?
Yes, you can buy an additional battery from our official website or authorized distributors for extended range and convenience.
5. Why is a mid-drive motor better for hilly terrain?
Mid-drive motors are ideal for hilly or mountainous regions. This is because they utilize the bike's gears to their advantage. By powering the crankset directly, mid-drive motors operate efficiently under different resistance levels, providing optimal torque and battery efficiency when tackling steep climbs.
6. What type of sensor do you use?
A: There are 2 kinds of sensors on this mid-drive e-bike. There is a torque sensor built into the motor's bottom bracket for your riding, and a speed sensor is attached to your rear wheelset for monitoring your riding speed.
7. How do I recharge the battery pack?
The battery pack can be charged on or off the bike by plugging the charger into a standard wall outlet. The charging time is approximately 6.5 hours.
8. Does it have app control?
Yes, the Eleglide C2 can be connected to the Eleglide app, available for Apple iOS (11.0+) and Android (5.0+) devices, allowing you to monitor and control your ride.
9. What kind of assembly is required?
The e-bike arrives 85% pre-assembled. You’ll need to attach the handlebar, front wheel, pedals, seat, headlight, front mudguard and battery. This process is straightforward, and we provide both a step-by-step video guide on YouTube and an assembly guide in the user manual to assist you.
10. Can I ride this bike on a rainy day?
The bike has an IPX4 waterproof rating, meaning all electronic components are water-resistant but not fully waterproof. We recommend avoiding heavy rain or severe weather conditions to ensure longevity.
