HomeHelp Center
Browse Help

Q&A

Compared with competitors, what are the advantages of GeekBuying.com?

Of course, we make difference, so that our customers feel privileged (in a Positive way). As listed below:
1) Original goods with competitive price
2) 100% Strict Quality Control a
3) Light speed delivery
4) Exclusive Customer Service
5) 1 Year free repair Warranty
6) Secure payment and information confidential Principle

Is Buying from GeekBuying.com Safe and Secure?

Absolutely.As a reputed supplier, security is the top priority at GeekBuying.com. We ensure the security of all transaction data by cooperating with advanced security solution provider, so your information is kept intact. Safer and easier online shopping with the best supplier, GeekBuying is the right shopping choice for you!

How do I contact GeekBuying?

Customers can get in touch with GeekBuying via live chat (click the chat window on top of homepage), phone and E-mail.
For contact information, please refer to
http://www.GeekBuying.com/help/about/address/.

Why UK, US, ES warehouse?

All of the items labeled “UK”, “US” and “Spain” on GeekBuying.com are selected meticulously among the Top Selling electronics and sent out directly from our Warehouse to almost all local cities in UK, US and other EU countries we mentioned in the shipping instruction sheet.

Please be aware that “UK”, “US” and “Spain” labeled items and unlabeled items are needed to be purchased by separately orders as they are sent from different warehouses.
Surprisingly to UK, US and ES customers that your order will be shipped out within 24-48 hours and you don’t need to pay any customs!
Local Return Service
GeekBuying has its Spain local Return center in Madrid which accepting the returned items from EU countries, and please be aware the followings:
EU customers can enjoy the"Spain local Return service" by only adding 2.99 USD handling fee when ordering ( on the order confirm page).
Spain Local Return Service only contains Replacement & Refund service, repair service is not included.
UK, US and ES warehouse products can also enjoy the 1 Year warranty. For more details, please refer to our help center.
Should you have any question about delivery, please contact us by live chat or mail
All orders from UK, US, ES warehouse comes with free, up-to-date tracking.
For orders from certain countries, customers enjoy duty-free purchase (subject to regulations of customs and relevant government departments in destination country).

What is the GeekBuying product warranty?

For electronics, customers enjoy 12-month free repair warranty on GeekBuying. It is generally acknowledged that very few of the companies commit such long-period warranty, giving the unfathomable repair handling fee. While for GeekBuying, devoting ourselves to satisfy respected customers is our permanent goal.

Are the products being rooted before shipment?

At present, we do not root any of the products. Moreover, customers can check our blog for articles associated with products rooting. For questions concerning products rooting, please refer to product description.

GeekBuying Official Blog:http://blog.geekbuying.com/

Are the apps preinstalled?

Yes, common apps are preinstalled in the products. For specific requirements,we shall leave the job to our customers.

Is my favorite frequency range supported by the product?

For questions related to frequency range support, we suggest that our customers refer to the product description.

Why should I create an account?

1)You can check the status of your current order and keep track of previous orders.
2)You can join our newsletter for the hottest deals.
3)You can use your available coupon code.

What if I forgot my password?

If you’ve forgotten your password, click on the “I've forgotten my password.
” link. We’ll ask you to enter your email address and send you a new password immediately. After logging in with the new password, its highly recommendable that you click My Account and visit Account Settings to change it.

Having problems with account logging in?

a. If you cannot login to your GeekBuying account and a message tip shows “the email you entered is incorrect, please try again,”, please click: "Creat An Account".
As an alternative, you can log in with PayPal.
b. If you have already registered an account, then please try the following:
Try clicking on the "Sign in" button below immediately, instead of pressing enter.
c. Forgot password? To reset your account password, click: I've forgotten my password.
d. If you still cannot login to your account after trying all the above methods, please contact by http://www.GeekBuying.com/help/about/address/.

Does GeekBuying.com support cash on delivery and what are the feasible payment methods?

Not yet, but maybe in future. Currently, you have to make full payments in advance by PayPal, west union, wire transfer or QIWI.
PayPal Payment procedure Add the items into the shopping cart, choose the shipping method add to cart then click
If you have a PayPal account, please fill in your PayPal account email address and password, click LogIn
If you don’t have a PayPal account, you can register one for free or choose to pay by your Credit card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account) on the same page.
Confirm your shipping address and continue to next step.
Review your order information (fill in your contact number, shipping method & go through the order summary), click  to pay.
You will see the payment confirmed page with the order number, payment amount & other information.

How are taxes and customs issues handled?

Customs and import duties including any taxes, tariffs or item seized, all are the sole responsibility of the customer. Items shipped from our warehouse and other international warehouses are not subject to export taxes.
Detailed customs and import duties information can be found here:
http://www.GeekBuying.com/help/payment_and_shipping/taxes_customs_and_duties.

How can I track my package?

You can track your packages by click "order tracking"on top of GeekBuying homepage. For emergency occasions, you can contact our customer service by live chat or email.
Order tracking link:
http://www.GeekBuying.com/trackorder

Is shipping really free? What are the countries does GeekBuying deliver to?

Yes! GeekBuying offers free worldwide shipping on almost all of the items!
We can deliver orders to any country. Wherever you are, you can buy your target goods directly from GeekBuying!

What shipping methods do you offer and When can I receive my order?

At present, we are collaborating with DHL, EMS, INT and trusted regular mailers(Singpost, PostNL,etc.). If you choose your beloved goods and add them to cart, you can find the shipping methods, in addition to estimated delivery date on the shopping cart page.
Averagely, all orders will be shipped in 2-7 business days after payment. For products in stock, we guarantee shipment in 24-48 hours.
Once an item is added to shopping cart, you can find the estimated shipping time.
As for specific inquiries, it may be subject to shipping methods as well as force majeure.
For estimated delivery time, please refer to
http://www.GeekBuying.com/help/payment_and_shipping/shipping_guide.

Can couriers deliver to remote areas?

Yes, wherever you are, we are able to deliver the products to you.
In some cases, FedEx or DHL might apply a nominal "remote area charge". This is rare,but can happen when your delivery address is too far from the main logistics centers.
Once the shipment method is chosen, a message box will pop up to remind you the remote fees involved (if the destination applicable). You will have to pay an extra $37 to cover the remote shipping fees from DHL, and 12$ from TNT. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping). We will refund you the difference in shipping fee.
This is the site for you to check (please enter the city name or the zip code) : http://raslist.dhl.com/jsp/first.jsp
Any questions, please feel free to contact us via [email protected]
Remote fee statistics:

Company name Remote fee
TNT12$
DHL37$
EMS0$

What if an item is missing accessories, parts or manual?

First, check the details in the product description again on GeekBuying.com to make sure it is supposed to have what you think it should.
If you're really missing something, please contact us, and here's how we'll handle it:
a. Give us your order number and the product code.
b. If the missing part or accessory is hard to describe, please provide a photo or refer to a similar product photo on GeekBuying.com.
d. If we confirm something is missing, we'll have our customer representative contacting you.
If a key part of your product is missing on delivery, here is how we can solve the problem for you:
a. Contact us first, with your order number and product code; we will help to clarify what part is missing.
b. For major, expensive and integral parts, we may need to follow it up as a "lost/stolen in delivery"
c. If the missing accessory or part is small and can be bought conveniently, we will most likely to negotiate with you for a solution (refund or by other means )conducive to both sides.
d. If the missing part or accessory is integral and important, we will resend it unconditionally.
Some of GeekBuying`s products are supposed to ship with a manual but...
Sometimes, the manual just isn't very good, and you need more help with the product.
Sometimes, we made a mistake and the manual was not put in the box.
Sometimes, the product is new, and the manufacturer manual was so dire, we took it out!
Sometimes the manufacturer thought they were only selling this product in China, so there is no manual.
Here's how we'll help:
a. Contact us with your order number and the product code. Explain whether there is b missing manual, or what aspect of the product's function you need help with. b. If a manual was omitted accidentally, we'll give you a link where you can download it.
c. If the product has no manual, chances are that we are already working on making one ourselves, and we'll send that to you when it's done.
Currently we only offer English manuals for all our products.
If there is something wrong with delivery due to customs
Usually, when you import goods from GeekBuying, the packet will be inspected by your local Customs office
There's usually no reason to worry because:
a. GeekBuying provides all the necessary paperwork for your shipment;
b. In most countries it's pretty easy to import most kinds of consumer electronics;
c. The actual process of customs clearance is usually handled completely by the delivery company FedEx, DHL, etc);
d. If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later. Click here for more information about import taxes.

Have questions about your delivery?

Sometimes you may need to provide information to your local Customs office about the shipment you are receiving. Sometimes they will need you to provide an invoice matching the invoice that accompanies the goods. In these cases please contact us immediately and we will provide you with a PDF of the shipping invoice.
Sometimes, the products need to be backed up with some kind of license or certificate. In these cases, we are generally notified by the courier and we will handle it for you. If Customs contacts you about this, please let us know first and we will help you.
Customs Liability
If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).
If goods are seized or turned back because of an issue that was GeekBuying 's fault, e.g. incorrect paperwork, we will re-send the goods at our own expense, or offer you full store credit for a new order.
If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. For example, if you decided to try to import an Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country, it is your responsibility to know about before you order from GeekBuying. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it's your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a license to import commercial goods: in this case, it is your responsibility to know about this before you place an order on GeekBuying, and in the case of a failed delivery, we cannot offer any compensation.
As the importer, you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

What is the RMA & returns procedure?

For RMA & returns process, we suggest our customers refer to return policies:
http://www.GeekBuying.com/help/customer_service/return_policy.