Before you purchase items from GeekBuying, we kindly advise you to read the following regulations carefully.
GeekBuying provides all of the following help to our respected customers:
About The Tax
Please note that customers are responsible for the tax if any. For airmail or registered airmail free shipping method, our warehouse people will declare low value（20 USD or less） and the name of " gift" for you without informing you as our years' of custom experience declaration telling us that declare like that can help customers avoid or lower down the tax. But here we want to state that we are not 100% sure it can totally avoid tax which might be charged by your local custom referring to your country custom policy. For more information, you can call the custom office to consult.
Therefore, if you have any special requirement about the declaration for your order, please let us know immediately after placing the order.
If fast shipping method (DHL or EMS) has been chosen, customers should note that you are responsible for paying tax if any. More custom clearance details please contact your local custom agency.
If you have any proper declaration advice, please do inform us immediately after placing the order.
If you refuse to sign the package or clear the custom just because of the tax affairs, there will be huge returning shipping fee and tax generated, in this case, GeekBuying service people will inform you to pay for all the bills.
Items Defective On Arrival
Customer should inform our service people in 2 days after the package arrival. If the outer packing is broken or out of shape, please do remember to refuse signing the package and immediately file a case in the courier company, and then send us an email with detailed pictures showing the defective items, package situations and the case number. Only in that way the compensations can be made by the shipping courier, and we will resend or give you full refund of the defective item. This is extremely important for you and GeekBuying and thank you for your cooperation.
If the outer packing is perfect and in a good shape, please also send images about package and defective items to us, normally in this case we can judge that the defect may be caused by the inner packing such as lacking bubble protection. With confirmation, our service people will inform the warehouse department staff to make some improvements in packing aspect.
Items Missing on Arrival
Please immediately contact the shipping courier and file a case there. Then tell us the case number and send us some pictures showing all items you get on arrival, all the labels on the packing, and also the package situations. Most importantly, if you have the taxation fee receipt, don't hesitate to take a picture for us as the weight can tell something about the missing. We will resend you the missing items after we confirm it.
Items Wrong on Arrival
If the item you received is completely different from the one you ordered, please contact us with photos about items and barcode which put on the plastic bag or box of the item. If you are willing to keep the wrong items, we will offer a 10% discount for compensation or you can choose to return for the right one by our cost.
12 Months Free Repair
The 12 months free Repair Policy is only applied for the electronic items like TV BOX, TABLET, CELLPHONE, SECURITY ITEMS and so on. If your items does not work at normal during one year (from the date of arrival), we accept your return for free repair. In this case, the repair handling charge is responsible by GeekBuying, but if any component has been changed（except for the battery and motherboard）, please note that other component expense should be charged from customer.
Refund Period: 14 Days
Please note that items which have been Dis-assembled, misused, or damaged by customers are not in the scope of our warranty.
All Customers should contact our Customer Service via "firstname.lastname@example.org" or "live chat" for R MA before returning items. GeekBuying will not accept any returned package without our service representative's permission.
Q: Who is responsible for the return Shipping fee when the item does not work?
A: it depends on how many days you have used the item.
7 Days refund for Disliked item
Customers are responsible for Round-trip shipping fee if you want to return the item you dislike. If there is any obvious scratch or defect on the item, we are sorry that GeekBuying has the right to charge you 20% of the restocking fee.
Dead on arrival: GKB
GeekBuying will be in charge of the Round-trip Shipping fee if it is the DOA item. Please contact our service people for confirmation about the problems and instructions firstly about this case.
During 1 month after arrival: GKB
GeekBuying will give you credit of the shipping fee in the form of coupons or partial refund to your PayPal account.
2 to 6 months after arrival: GKB and customer share
Customers return the item by your cost for free repair, and GeekBuying will ship back the repaired one by our expense. If any component has been changed（except for the battery and motherboard, our service people will contact you for paying the related bill.
6 to 12 months after arrival: Customer
Customer should pay for the Round-trip shipping fee for returning for free repair within one year usage.
Q: Can I return the item via expedited shipping method like DHL, UPS, Fedex, EMS, TNT etc.?
All of the shipping methods above will have huge tax in custom (GeekBuying will not be responsible for the tax) when you ship back items to us, so Please return the items at your convenience and at the lowest cost by the cheapest regular airmail possible and provide us the tracking number if it is available. If there no tracking number, a copy of the shipping receipt is necessary.
If you have any questions about our terms, please feel free to contact us via :
Customer Service Centre: email@example.com or Live chat
Phone Reception Hours: Sun. to Fri. 21:00-06:00, EST